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Posted as of March 17, 2026

Last updated as of March 17, 2026

OVERVIEW

Zypero Intellect Pte. Ltd., a company incorporated under the laws of the Republic of Singapore (“Company”, “We”, “Us” or “Our”), is the creator, owner, developer and operator of AegentIQ, a Software-as-a-Service (SaaS) platform, together with its associated website, dashboards, interfaces, analytics tools, applications, software components and related online functionalities (collectively, the “Platform”). The Company owns, operates and makes available the features, functionalities, content, software, analytics, signals, outputs and related capabilities delivered through or in connection with the Platform, and may modify, suspend, update, enhance or discontinue aspects of the Platform or its services from time to time in accordance with the applicable terms.

This Privacy Policy applies to the collection, use, disclosure and protection of personal data in connection with your access to or use of the Platform, including all services, features and capabilities made available by the Company through or in connection with the Platform (collectively, the “Services”). The Company is committed to protecting the privacy and personal data of individuals whose personal data may be collected, accessed, generated or otherwise processed in connection with the use of the Platform or Services. This includes, without limitation, authorised representatives, enterprise users, administrators, employees, contractors, consultants, visitors to the Platform, and any other individuals whose personal data is submitted to or processed through enterprise environments, integrations or authorised systems (collectively referred to in this Privacy Policy as “You” or “Your”).

For clarity, the term “You” in this Privacy Policy extends to personal data associated with access to or interaction with the Platform occurring through organisational accounts, technical integrations, automated workflows or artificial intelligence agents deployed or authorised by an enterprise customer. While automated systems, software integrations or AI agents themselves are not natural persons, personal data connected to their operation, configuration, monitoring or usage may fall within the scope of this Privacy Policy where such data relates to identifiable individuals.

Where personal data is submitted to or processed through enterprise accounts, the relevant organisation or enterprise customer remains responsible for ensuring that it has obtained all necessary rights, consents and authorisations to provide such personal data to the Company in accordance with applicable law and the Terms of Service.

This Privacy Policy describes how the Company collects, uses, discloses, processes, stores, transfers and safeguards personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable data protection laws and regulatory requirements.

To provide and improve the Platform and ensure secure and continuous operation of the Services, the Company may collect and process certain categories of personal data, including information provided directly by You, information generated through your interaction with the Platform, and technical or usage-related data associated with enterprise environments, authorised systems, integrations or automated processes. This Privacy Policy explains the Company’s data handling practices and outlines the choices and rights available to You in relation to the processing of Your personal data.

The Company processes personal data only where permitted under applicable law, including where:

  1. consent has been provided by You or your organisation;
  2. processing is necessary for the performance of contractual obligations or provision of the Services;
  3. processing is required to comply with legal or regulatory obligations; or
  4. processing is reasonably necessary for legitimate business or operational purposes consistent with the PDPA.

Where consent is relied upon, You may withdraw such consent at any time by contacting the Company in accordance with this Privacy Policy. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal, and You acknowledge that withdrawal of consent may affect the availability or functionality of certain aspects of the Platform or Services.

INFORMATION WE COLLECT

The Company may collect, access, generate or otherwise process certain categories of information in connection with your access to or use of the Platform and Services, including:

  1. Identification and Contact Information– Name, business email address, designation, organisation details, enterprise affiliation and other contact information provided by you or your organisation.
  2. Account and Authentication Information– Usernames, account identifiers, authentication credentials, access roles, API keys, authentication tokens or other information necessary to enable secure access to the Platform.
  3. Technical, Usage and Device Information– Information relating to your interaction with the Platform, including system logs, timestamps, session records, IP addresses, approximate geo-location derived from network identifiers, browser or device identifiers, network characteristics, traffic throughput metrics, latency measurements, bandwidth utilisation data, configuration data and usage analytics generated through enterprise environments, integrations, automated workflows or artificial intelligence agents authorised by you. Such information may be collected for operational monitoring, performance optimisation, security analysis and platform governance purposes.
  4. Communications and Support Information– Records of communications exchanged with the Company, including support requests, enquiries, feedback submissions, troubleshooting information and operational correspondence.
  5. Voluntarily Provided Information– Any additional information that you or your organisation choose to submit through the Platform, subject to the obligations set out in the Terms of Service.

This Privacy Policy also applies to information collected from individuals who browse or interact with the Platform without creating an account, including technical information such as device data, cookies, network identifiers, approximate geo-location signals, traffic patterns and other usage-related information collected for operational, analytical and security purposes.

The Company collects and processes only such information as is reasonably necessary for legitimate business and operational purposes, including:

  1. providing, administering and managing access to the Services;
  2. operating, maintaining, securing and improving the Platform and its functionalities;
  3. monitoring platform performance, analysing network traffic patterns and enhancing governance analytics capabilities;
  4. communicating service-related, administrative or operational information;
  5. providing customer support, troubleshooting and incident response;
  6. complying with applicable legal, regulatory or contractual obligations; and
  7. protecting the security, integrity and reliability of the Platform, its users and its infrastructure.

OUR USE OF YOUR INFORMATION

Personal data collected or processed by the Company may be used for legitimate business, operational and regulatory purposes connected with the provision and improvement of the Platform and Services, including:

  1. providing, administering, configuring and managing access to the Services;
  2. verifying user identity, enterprise affiliation, authentication credentials and access rights;
  3. maintaining internal records, audit logs, monitoring histories and governance-related audit trails;
  4. operating, maintaining and improving Platform functionality, including performance monitoring, network traffic analysis, throughput optimisation and enhancement of analytics capabilities;
  5. responding to enquiries, technical requests, incident reports and customer support communications;
  6. ensuring compliance with applicable laws, regulatory requirements, contractual obligations and internal governance frameworks;
  7. detecting, preventing and investigating fraud, misuse, unauthorised access, cybersecurity threats or other security incidents; and
  8. enabling internal research, testing, troubleshooting, product development and operational analytics in a manner consistent with applicable data protection laws.

The Company does not sell, rent or commercially exploit personal data belonging to users. Personal data may be disclosed to third parties only where:

  1. such parties act on the Company’s instructions and provide services necessary for the operation, hosting, security or improvement of the Platform;
  2. such parties are bound by appropriate confidentiality, security and data protection obligations; or
  3. disclosure is required or permitted under applicable law, regulation, court order or governmental authority.

Where reasonably practicable, the Company may use aggregated, anonymised or de-identified information for analytical, security or platform improvement purposes, provided that such information does not identify any individual.

HOW INFORMATION IS COLLECTED

Personal data may be collected directly from You or from your organisation when You register for an account, access or use the Platform, configure enterprise environments, submit information through the Services, communicate with the Company or otherwise interact with the Platform. Personal data may also be collected indirectly where it is generated through authorised use of the Platform via enterprise accounts, integrations, automated workflows or artificial intelligence agents operating under your control.

Certain technical, network and usage-related information may be collected automatically through cookies, system logs, analytics tools and similar technologies. This may include device information, approximate geo-location signals derived from network identifiers, session activity, traffic throughput metrics, latency and performance data, configuration information and other telemetry necessary to operate, secure and optimise the Platform.

The Company collects and processes personal data in a lawful, fair and transparent manner and only where reasonably necessary for legitimate business, operational or regulatory purposes. Personal data is retained only for as long as required to fulfil the purposes for which it was collected, to comply with applicable legal or regulatory obligations, to resolve disputes, to enforce contractual rights or to maintain the security and integrity of the Platform.

EXTERNAL LINKS ON THE PLATFORM

The Platform may contain links to, or enable integrations with, third-party websites, applications, infrastructure providers or services that are not owned or controlled by the Company. Such third-party services may include external tools, analytics providers, artificial intelligence model providers, cloud infrastructure services or other technical integrations made available for operational or functional purposes.

The Company does not control and is not responsible for the privacy practices, security measures, content or data handling policies of any third-party platforms or services. Your access to or use of such third-party services is governed by the applicable terms and privacy policies of those third parties, and you are encouraged to review such policies before interacting with them.

Where the Platform facilitates integrations or data exchanges with third-party services at your request or under your configuration, you acknowledge that the Company does not assume responsibility for how such third parties collect, process or use personal data once it is transmitted outside the Platform.

COOKIES AND SIMILAR TECHNOLOGIES

The Platform may use cookies, pixels, local storage objects and similar technologies (“Cookies”) to enable core platform functionality, enhance user experience, analyse usage patterns, monitor performance and improve the Services. Cookies may be used to support authentication processes, maintain session continuity, analyse traffic throughput and platform performance, and assist in security monitoring and fraud prevention.

Some Cookies are necessary for the operation, reliability and security of the Platform and may be deployed automatically when you access or use the Services. Other Cookies may be used for analytics or functional enhancement purposes. You may manage or restrict certain Cookies through your browser or device settings; however, disabling essential Cookies may affect authentication, performance monitoring or the availability of certain features or integrations within the Platform.

Where applicable, the Company may use aggregated or de-identified information derived from Cookies to understand platform usage trends and to improve system performance and governance analytics capabilities.

YOUR RIGHTS

Subject to applicable law and any statutory limitations or exceptions under the Personal Data Protection Act 2012 of Singapore (“PDPA”), you may exercise certain rights in relation to personal data held or controlled by the Company.

You may request access to personal data relating to you that is in our possession or under our control, together with information regarding the ways in which such personal data has been used or disclosed by the Company within the one (1) year preceding your request. Where appropriate, we may provide a copy or extract of the relevant personal data in a reasonably accessible form. The Company may charge a reasonable administrative fee for responding to access requests and will inform you of any applicable fee in advance. If we are unable to respond to your request within thirty (30) days, we will notify you in writing of the estimated timeframe required.

You may request correction of any personal data that you believe to be inaccurate or incomplete. The Company will make the requested corrections without charge where appropriate and, where required under applicable law, will send the corrected personal data to organisations to which such data was disclosed within the preceding one (1) year, unless such notification is impracticable or unnecessary.

Where the processing of personal data is based on consent, you may withdraw your consent at any time by providing reasonable notice to the Company. Upon receipt of such notice, we will cease the collection, use or disclosure of the relevant personal data unless otherwise permitted or required by law. You acknowledge that withdrawal of consent may affect the availability or functionality of certain aspects of the Platform or Services.

If you have questions, concerns or requests relating to the handling of your personal data, you may contact the Company’s Data Protection Officer for assistance. You also have the right to lodge a complaint or seek review with the Personal Data Protection Commission of Singapore in accordance with applicable procedures.

COMPLIANCE

This Privacy Policy constitutes an electronic record generated in accordance with the Electronic Transactions Act 2010 of Singapore and other applicable laws. It is published in electronic form and does not require any physical or digital signature to be valid, binding or enforceable. By accessing or using the Platform or Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms to the extent permitted under applicable law.

CONFIDENTIALITY

The Company treats personal data in its possession or under its control as confidential and implements reasonable administrative, technical and organisational measures to protect such data against unauthorised access, disclosure, alteration or misuse. Personal data will be collected, used or disclosed only in accordance with this Privacy Policy, applicable law or where required or permitted by regulatory or governmental authorities.

The Company does not use personal data for unsolicited or unrelated communications and will only send service-related, operational or legally required communications necessary for the administration, security or improvement of the Platform and Services, or where you have otherwise consented to receive such communications.

OTHER INFORMATION COLLECTORS

This Privacy Policy applies solely to personal data collected, processed or controlled by the Company in connection with the Platform and Services. Where you choose to disclose personal data directly to third parties, including external platforms, integrations, service providers or linked websites, such disclosure is governed by the privacy policies and practices of those third parties and not by this Privacy Policy.

The Company does not control and is not responsible for the data handling practices of third parties once personal data is transmitted outside the Platform at your direction or through integrations configured by you or your organisation. You are encouraged to review the privacy policies of any third-party services before providing personal data to them.

OUR DISCLOSURE OF YOUR INFORMATION

The Company may disclose personal data where such disclosure is required or permitted under applicable law, regulation, court order or lawful request from a governmental or regulatory authority. Personal data may also be disclosed where reasonably necessary to protect the rights, property, security or legitimate interests of the Company, its users or the public, including for the purposes of preventing fraud, addressing security incidents or enforcing legal or contractual rights.

Any disclosure of personal data will be carried out in a manner that is lawful, proportionate and limited to the extent reasonably necessary to fulfil the relevant legal or operational purpose. Where appropriate, the Company will take reasonable steps to ensure that recipients of such personal data are subject to confidentiality and data protection obligations consistent with applicable law.

ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

You may access, review and update certain account or profile information directly through the Platform, subject to technical and operational limitations. You are responsible for ensuring that the information associated with your account remains accurate, current and complete.

In certain circumstances, the Company may retain historical records or restricted copies of profile-related information where such retention is necessary for legitimate business, legal, regulatory, audit, security or dispute resolution purposes, or to maintain the integrity and continuity of the Platform. Where information cannot be modified or deleted for such reasons, the Company will take reasonable steps to limit further processing of the retained data where appropriate.

SECURITY

The Company implements commercially reasonable administrative, technical and organisational safeguards designed to protect personal data in its possession or under its control against unauthorised access, disclosure, alteration, loss or misuse. Such measures may include access controls, authentication mechanisms, encryption practices, monitoring procedures and internal governance processes appropriate to the nature of the Platform and the risks associated with the processing of personal data.

While the Company endeavours to maintain appropriate security standards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, the Company cannot warrant absolute security of personal data, and you acknowledge that you share responsibility for maintaining the confidentiality of your account credentials, enterprise configurations and authorised systems used to access the Platform.

SEVERABILITY

If any provision of this Privacy Policy is determined by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed modified or limited only to the extent necessary to render it valid and enforceable while preserving, as far as possible, the original intent of the provision. The remaining provisions of this Privacy Policy shall remain valid, binding and enforceable and shall continue in full force and effect.

AMENDMENT

The Company may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technological developments or improvements to the Platform and Services. The most current version of this Privacy Policy will be made available on the Platform and will become effective upon publication, unless otherwise stated.

You are encouraged to review this Privacy Policy periodically to remain informed about how personal data is handled. Where updates materially affect the manner in which personal data is processed, the Company may take reasonable steps, where appropriate, to provide additional notice through the Platform or other communication channels associated with your account.

CONSENT WITHDRAWAL, DATA ACCESS AND CORRECTION REQUESTS

Requests relating to withdrawal of consent, access to personal data, correction of inaccurate or incomplete personal data, or enquiries regarding the handling of personal data may be submitted to the Company by email at privacy@zypero.com.

Upon receiving a request, the Company may take reasonable steps to verify your identity and the legitimacy of the request before processing it. Requests will be handled in accordance with applicable law and subject to any legal, regulatory, operational or security limitations that may apply. Where personal data has been collected or submitted through an enterprise account, the Company may, where appropriate, coordinate with the relevant organisation or authorised administrator to facilitate the request.

Please note that while the Company will consider requests relating to restriction or cessation of processing where consent has been withdrawn, certain information may be retained where necessary to comply with legal obligations, maintain audit trails, resolve disputes, enforce contractual rights or protect the integrity and security of the Platform.

DISCLAIMER

The Platform does not store or retain payment card details within its systems. Where payments are processed, such processing may be facilitated through authorised third-party payment service providers operating under their own security and privacy frameworks.

While the Company implements reasonable administrative, technical and organisational safeguards to protect personal data, it cannot guarantee absolute security. To the extent permitted under applicable law, the Company shall not be responsible for unauthorised access, disclosure or loss of personal data arising from circumstances beyond its reasonable control, including cyber incidents, failures of third-party infrastructure, network disruptions or actions of unauthorised third parties.

DATA PROTECTION OFFICER / GRIEVANCE OFFICER

If you have any questions, concerns, requests or complaints relating to this Privacy Policy or the manner in which personal data is collected, used, disclosed or otherwise processed by the Company, you may contact the Company’s Data Protection Officer at:

Data Protection Officer

Zypero Intellect Pte. Ltd.

Email: dpo@zypero.com

The Company will use reasonable efforts to review and respond to enquiries or complaints within a reasonable timeframe in accordance with applicable law and internal data protection procedures.

CROSS-BORDER TRANSFERS OF PERSONAL DATA

The Company may transfer, store or process personal data outside Singapore where such transfer is necessary for the operation, hosting, support or improvement of the Platform and Services, including transfers to affiliated entities, authorised service providers or cloud infrastructure partners located in other jurisdictions.

Where personal data is transferred outside Singapore, the Company will take reasonable steps to ensure that the recipient provides a standard of protection to the personal data that is comparable to that required under the Personal Data Protection Act 2012 of Singapore (“PDPA”), including through contractual safeguards or other legally recognised mechanisms.

DATA RETENTION

The Company retains personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including operational, security, audit, analytics and regulatory purposes. Retention periods may vary depending on the nature of the data, contractual obligations, applicable laws and the requirements of maintaining platform integrity and governance functionality.

Certain technical records, monitoring logs or audit trails may be retained for longer periods where necessary to ensure system security, investigate incidents, comply with legal obligations or enforce contractual rights. When personal data is no longer required, the Company will take reasonable steps to securely delete, anonymise or otherwise dispose of such data.

AUTOMATED ANALYTICS AND PLATFORM INSIGHTS

The Platform may generate automated analytics, indicators or governance-related insights based on system activity, configurations or usage patterns. Such analytics are intended to support monitoring, evaluation and operational decision-making within enterprise environments and are inherently contextual and probabilistic in nature.

The Company does not make independent decisions on behalf of users or organisations, and outputs generated by the Platform should be reviewed and assessed with appropriate human oversight.

IDENTITY VERIFICATION FOR DATA REQUESTS

To protect personal data and prevent unauthorised access, the Company may require reasonable verification of identity before responding to requests relating to access, correction, consent withdrawal or other privacy-related enquiries. Where personal data is associated with an enterprise account, the Company may coordinate with the relevant organisation or authorised administrator to verify the legitimacy of the request.

PLATFORM TELEMETRY AND GOVERNANCE MONITORING

The Platform may collect and process technical telemetry, performance metrics, governance signals and network-related information, including approximate geo-location data derived from network identifiers and traffic throughput measurements, for the purposes of maintaining system performance, enhancing monitoring capabilities, detecting anomalies and improving the security and reliability of the Services.

Such telemetry is used primarily for operational and governance purposes and is not intended for behavioural profiling of individuals.

AGGREGATED AND DE-IDENTIFIED INFORMATION

The Company may generate aggregated, anonymised or de-identified information derived from usage of the Platform for purposes including improving system performance, developing governance methodologies, enhancing artificial intelligence monitoring capabilities and conducting internal analytics.

Such information will not identify any individual or disclose confidential enterprise information and may be used by the Company for legitimate business and operational purposes.